Warranty Policy

Thanks for shopping at Scenestek. We hope you love your purchases, but if you’re not totally satisfied with the products or request a repair, we are always here to help.

Scenestek provides warranty service and official customer support, which only apply to new and certified refurbished products purchased from Scenestek official website, official stores on Amazon, eBay, AliExpress.

We provide 12 month limited warranty for new Products (IP Camera/NVR System/Accessories) purchased from Scenestek. And 6 month warranty for Scenestek Certified Refurbished Products.

Replacement Unit: Warranty continues from the original date of purchase and will be extended for the number of whole days that the product has been out of the buyer’s hands for warranty repairs.

 

Warranty is void in the following situations:

(a) Products are marked as “sample” or “Not for Sale”, or sold “AS IS” or sent to you as “prototype;

(b) Products are purchased from unauthorized distributors or resellers;

(c) Trade-marks, serial tags, product stickers have been removed, altered or tampered with;

(d) Products are dismantled, mishandled, improperly used or defaced;

(e) Abuse firmware upgrade without the authorized technician’s guidance;

(f) Damage has resulted from accident, dismantling, abuse, or service or modification by someone other than the appointed vendor, souse, fission or the spare part has been over the period of warranty;

(g) Products are damaged due to improper working environment or operation, such as improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, using wrong power adapter, etc;

(h) Products are damaged due to the violation of direction on safe battery handling and usage;

(i) Warranty, refund or replacement are not available for products you have received or will receive in Play & Say feedback program;

Scenestek is not responsible for other extra warranty or commitment promised by resellers, agents, distributors or any other third parties. If they promised you some extra commitment or warranty, please ask for written documents to protect your rights and interests.

In addition to the above warranty forfeiture, in no event will Scenestek be responsible for any consequential, incidental, exemplary, or special damages, including any damages for lost data or lost profiles, arising from or relating to this limited warranty or the product, and Scenestek’s total cumulative liability arising from or related to this limited warranty or the product will not exceed the amount actually paid for the product by you.